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Featured title Hidden Gold! by Bill Jarrard and Johan Kruitoff Golden Opportunities Realised! Availability of computer service increased from 80% to 99-100%, without major expenditure. Time to produce reports reduced from 8-11 weeks to 11 days. ("Absolutely impossible" - a senior manager said just before the start of the project).

• Staff turnover reduced from 59% to 10-12% a year, saving millions.

• Expenditure of $2,000,000 for new systems avoided.

• Rework reduced from 30% to 5% of total work, in just two weeks.

• Delivery times reduced from eight days to overnight.

• Unnecessary expenditure of $5000 a month identified and eliminated in four hours of team work.

• Productivity increased by 400 person- hours/day by eliminating unnecessary work with commensurate increase in job satisfaction and decrease in overtime costs.

These are just some of the results achieved using the methods explained in this book. Every organisation has an inexhaustible supply of golden opportunities waiting to be unearthed. In simple, practical and easy-to-follow terms, the authors show you how to find the Hidden Gold in your organisation.

"At last! A book which not only provides a coherent management theory of Continuous Improvement, but also takes my hand and guides me through the journey. I wish I had this book ten years ago! Jo and Bill have a wealth of experience in this area. Hidden Gold! is a gem!"
Jeff Ryall, Deputy President, Quality Society of Australasia

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