Are you increasing the depth and breadth of your customer base with sales systems and sales people that outperform your competitors? Are your front line sales and customer relationship people in tune with your existing and potential customers, do they
One of the key things we do as facilitators working with clients of all types, is to widen and sometimes shift the way a problem or challenge is viewed and then approached. This is a vital ‘divergent’ thinking step in
Define Your Challenge to Focus Creative Thinking When you have something to think about (see Areas of Opportunity) using critical thinking, the most important step is to define your challenge clearly using Open or Target Focus. Being clear on the
Our latest Innovation Surveyhas revealed some interesting, although not always surprising, results about the state of innovation in organizations today. For example in response to the question: Innovation, intrapreneurship, and creativity are generally seen as vital to sustained success. How well
‘Do what you love to do, that is where your success lies. When you do what you love you will put in the hours it takes to become successful.’ These are the headline words of Chapter 1 of Business Millionaire titled All In
I was recently reminded of a workshop I did with one of my clients in Brisbane a while ago now. It was with the Human Resources section and we dedicated a couple of hours to exploring how they could Champion
If you are studying an innovation, then it already exists, which means you are looking into the past. This is interesting, and we can certainly learn much from this effort. But by its nature the next innovation lies in the
I caught up with long-time friend Max Dumais, founder of the de Bono Institute here in Melbourne, not long ago and he related a story to me that reflects how many Australian leaders think about creativity. “I was then President of
A few years ago I worked around the country, from Sydney to Darwin and places in between, with the Australian Army and one of the activities I ran was a good example of critical and creative thinking in action. It
Years ago when I actually worked for a living, (I like telling people I’m not a consultant, I’ve just been successfully unemployed for 23 years), I always enjoyed joining other people in the lift around quitting time. As I entered
